Tenant FAQs
Before Your Move In Date
Check your email. When your application has been approved, you will be sent a lease to sign. Once signed, you will get an invitation to set up your Tenant Portal where you can pay rent and submit maintenance requests. For help with your Tenant Portal, click Here.
After Move In
Be Realty Management only provides 1 set of keys. You are welcome to make copies of the key for other residents in the unit if applicable. Only people on the lease should be given keys.
We do not have the ability to track every neighborhood garbage day so we suggest you reach out to the local municipality where you live.
Maintenance
This is done through your Appfolio Tenant Portal. Visit the Appfolio Resident Portal Overview for more information.
Maintenance requests should be submitted directly through your AppFolio Tenant Portal. For urgent issues, we provide 24-hour maintenance services to ensure your home remains safe and habitable. Visit the Appfolio Resident Portal Overview for more information.
If your login is NOT working please email customerservice@berealtymanagement.com and request to have your password reset. In the meantime please call 773-572-4072 (24 hr. Maintenance line) to submit any Maintenance Requests.
Emergency and High priority maintenance requests will get solved first with all other maintenance requests being completed within a 14 day window. Issues with supply chain when it comes to parts, appliance delivery, etc can cause some solutions to take longer. There may also be maintenance requests which, based on the time of year, may be postponed until later in the season.
Yes, for items stated on your lease as the resident’s responsibility, along with any damage done to the property that was caused by you as the resident. You will also be charged back the full amount of the service call for not allowing access to our technician to complete work that was scheduled with you in advance.
Changing light bulbs is the resident’s responsibility as stated on your lease unless you have ceilings that are higher than 9 feet tall or the light fixtures are located in a common area of an apartment building.
Residents of single family homes are responsible for pest control. Be Realty Management can only perform sealing of holes and closing up gaps as a preventative measure. While Be Realty Management is responsible for pest control in multi-family buildings, all tenants are required to keep food out of reach of pests and to maintain their unit in a clean and sanitary condition. Recurring cases of bedbugs in a unit may be charged back to a tenant.
If the HVAC unit is accessible by the resident, then yes you are responsible for upkeep and replacement of furnace filters every 6 months. Failure to do so, can cause the unit to malfunction and incur additional expenses to you as the tenant.
Any repairs due to damage to a unit, fixture or appliance beyond normal wear and tear will be billed back to the tenant.
In the case of an emergency we will enter your home.
Be Realty Management technicians may not enter if there are minors in the house without a person over the age of 18 to allow access.
Paying Rent or Checking My Balance
Rent can be paid directly through your Appfolio tenant portal. Please check your email for an invite link or contact customerservice@berealtymanagement.com and request a link be re-sent to you.
Late fees will be added to your account after the 5th of the month if the rent is not paid in full or if there is a remaining balance on your tenant ledger.
NSF means Non-Sufficient Funds. If a payment is denied by your banking institution because the funds are not available, a $25 NSF fee will be added to your account.
Be Realty Management does not have the ability to cancel or update payment information. Log into your AppFolio tenant portal to update any payment or autopay info.
Lease Renewals
Our renewal specialist will be in contact with you 30-120 days before your lease expiration date (depending on your original move-in date) to confirm renewal. Once it is confirmed, we will send a lease for you to sign electronically.
We require notice of at least one full month before your lease expiration date if you are not renewing.
There are a few things that can happen in this scenario. Firstly, your lease is a contract and you have the right to stay in the property until your lease expires. Some scenarios include the property owner selling to another owner that plans on keeping the property as a rental in which case your lease might be renewed as normal, or the property owner may be selling to an owner that is not planning to lease the property in which case your lease may not be renewed upon expiration or the owner may provide you with a cash-for-keys option if, for example, they want to sell the property vacant.
Be Realty Management LLC does not charge a tenant to renew their lease.
Owners ARE allowed to not renew a resident’s lease without providing a reason. A lease is a contract between the landlord and resident for a specific amount of time, and neither party is obligated to renew this contract when that timeframe expires.
Pets
Send an email to customerservice@berealtymanagement.com with the specifics and our team will provide next steps and any costs associated with adding the new pet.
Yes, when you signed your lease, you agreed to follow the HOA rules and regulations which includes such items as pet cleanup. Any fines assessed to the unit you are leasing will be passed onto you as the pet owner.
Send an email to customerservice@berealtymanagement.com with the specifics and our team will let you know if adding a pet is possible at your location and will provide next steps and any costs associated with adding the new pet.
Send an email to customerservice@berealtymanagement.com with the specifics and our team will let you know if adding another pet is possible at your location and will provide next steps and any costs associated with it.
Move Out
Please submit a notice to vacate through your tenant portal or email customerservice@berealtymanagement.com.
Contact customerservice@berealtymanagement.com to discuss if this is an option.
Once you have given proper notice to vacate when your lease expires, our team will reach out to coordinate a time to meet you at the property to do a final walk through and pick up keys and remotes. Contact customerservice@berealtymanagement.com with any questions.
If your move out date falls between October and April, please set the thermostat to 60°. If your move out date falls between May and September, please turn the thermostat off.
Damages beyond normal wear and tear will be assessed and you will be charged back for damaged items as necessary.
If you plan on being out of the property up to but within 30 days prior to your lease end date, please send an email to customerservice@berealtymanagement.com to discuss.
Roommate Scenarios
The roommate will stay on the lease as being financially responsible for the term of the lease. Contact customerservice@berealtymanagement.com to discuss.
Yes, you must qualify for the entire amount. If you do not qualify, you need to find a new roommate that must submit an application to qualify, or have a co-signer submit an application to qualify.
Contact customerservice@berealtymanagement.com to discuss next steps and requirements.
Inspections
Be Realty Management will do period inspections of each unit and you will be given 48 notice when this happens. These inspections are to ensure there are no unreported health and safety issues or unreported maintenance issues that could be impacting the integrity of the property. If you live in a Chicago suburb, these municipalities also have rental license or occupancy inspections that occur annually and Be Realty Management must follow these local ordinances to remain compliant.
CHA, HACC and Suburban Inspections are scheduled by the village, subsidy, or third party so it is not often we have the ability to reschedule.
Communication
For help with the Tenant Portal, Click Here.
For other questions, contact customerservice@berealtymanagement.com.
What questions do you have?
We’re standing by ready to earn your business. Click the button below to contact us and get in touch. We can’t wait to answer your questions.